01
My imported program didn't map cleanly
Unmapped exercises and unclear progression inputs are review items, not silent substitutions. Here is how to clean an import before you run it.
Rest timer didn't fire
01Read
If the rest timer did not make a sound or vibration, start with the device settings. The exact labels depend on the operating system and the release you installed.
Check notifications
Open the device notification settings for Rackd and confirm that notifications and sound are allowed. If the app exposes a Rest timer or Workout channel, leave that channel enabled.
Check interruption settings
Do Not Disturb, Focus, Sleep, and similar modes can silence a timer. Add Rackd to the allowed list for the mode you train under, or turn the mode off for one test session.
Check battery rules
Some devices pause background work to save power. If the screen locks before the timer ends, allow Rackd to run in the background for a test, then run the timer again.
If the timer still fails, send the device model, operating system, and the session state to support. The useful detail is what the phone did, not a guess about why.
02Related
02
My workout disappeared
A session you logged is missing. Most of the time, the data is still on the device or one tap away in a backup file. Here is how to find it.
03
My numbers don't match across devices
A local-first record can differ across devices until the current release exposes and completes its optional sync flow.