Refunding a subscription revokes features, not credits

Refunding a subscription is clean. You get your money back, and your Power Rack feature access (sync, program builder, analytics, Coach) is revoked. What stays untouched: any AI generation credits sitting in your balance.

Why credits stay after a refund

Subscriptions don't grant AI generation credits. That's by design, not an accident. The monthly sub ($2.99) is a feature unlock: it gives you Power Rack access for as long as you keep paying. Credits are consumables. They come from two sources: a generation pack bought on the Rackd web app, or a one-time Power Rack purchase on the web. Neither of those is tied to the monthly sub.

When you refund the sub, Rackd reverses what the sub gave you: the feature access. It can't reverse something the sub never gave.

The timeline when you refund

After a refund, a 14-day grace period kicks in. During that window, Settings shows a "Renewal required" badge on your account and sync keeps running. At the end of the grace period, sync stops and your tier drops to Half Rack.

Your workouts, programs, and training history stay on each device. Data is never deleted. Credits remain in your balance and are spendable as soon as you have Power Rack access again, whether that's through re-subscribing or buying Power Rack one-time on the web.

If you had both a sub and a pack

Say you were paying $2.99 a month and also bought a five-generation pack ($24.99) on the Rackd web app. You refund the sub. The five credits stay. Your tier drops to Half Rack once the grace period ends, so you can't use Coach until you have Power Rack access again. But the credits don't expire and nothing is removed from your balance.

Re-subscribe or pick up Power Rack one-time, and those credits are ready to go.

The short version

Refund revokes the feature tier, not the credit balance. The credits were never yours through the sub to begin with. See Subscriptions and refunds for how the refund process itself works (App Store, Play Store, Paddle), and Subscription does not include AI generations for why credits and subscriptions are separate products.